Why

Ok so I start out and everything is looking good this is my first time and Im having fun I get stuck and use the hints... I run out Im thinking ok thats annoying. Then it kicks me. I lose my progress and everything I did... Guess what it forgets my progress but somehow remembers the fact that I run outta hints so it says do you want to purchase a hints pack??? NO I DONT GIMME THE HINTS I HAD THIS IS BULL CRAP!!!

Pluto rocks about Escape 3D: The Pyramid